Question 1

Does PikSend compress my photos?

Accepted Answer

No. What you upload is exactly what your client downloads. Every pixel preserved, exactly as you exported them. You can verify this by comparing MD5 hashes before and after upload.

Question 2

What file formats are supported?

Accepted Answer

All image formats are supported: JPEG, PNG, HEIC, WebP, GIF. Pro plan also supports RAW formats (CR3, NEF, ARW, DNG, RAF) and TIFF files up to 500 MB per image.

Question 3

How long are my photos stored?

Accepted Answer

You control the gallery lifespan. Free plan: up to 7 days. Premium: up to 90 days. Pro: up to 365 days. Once the expiration date is reached, files are automatically deleted, including metadata and gallery stats.

Question 4

Can I use my own domain?

Accepted Answer

Yes, on the Pro plan. You can use a custom domain (e.g., gallery.yourname.com) instead of piksend.com. This requires DNS configuration and SSL certificate setup, which we handle automatically.

Question 5

Are galleries password-protected?

Accepted Answer

Yes. Every gallery is password-protected by default. You set the password when creating the gallery, and clients need it to access the photos. Passwords are hashed with bcrypt for security.

Question 6

Can clients download individual photos or the entire gallery?

Accepted Answer

Both. Clients can download individual photos or click "Download All" to get the entire gallery as a ZIP file. The ZIP includes all photos in their original quality with original filenames.

Question 7

How does gallery monetization work?

Accepted Answer

Connect your Stripe account, set a price for your gallery ($5-$500), and enable the paywall. Clients pay to access the gallery. We take a 10% platform fee, and you receive automatic payouts to your bank account.

Question 8

Do you support Lightroom integration?

Accepted Answer

Yes. We have a Lightroom Classic plugin that lets you export and upload photos directly from Lightroom. No manual browser uploads. Your Lightroom catalog stays your source of truth.

Question 9

What happens to my photos after the gallery expires?

Accepted Answer

All files are permanently deleted from our servers, including thumbnails, metadata, and analytics data. We follow GDPR guidelines for data retention. No data lives forever on our servers.

Question 10

Can I create a public portfolio to showcase my work?

Accepted Answer

Yes. Create a portfolio page with your best galleries, client testimonials, and contact information. Your portfolio is SEO optimized and gets a custom URL (piksend.com/p/yourname).

Question 11

Does PikSend have an API for developers?

Accepted Answer

Yes. We provide a REST API for creating galleries, uploading photos, and managing your account programmatically. We also support webhooks for real-time notifications and OAuth 2.0 for third-party integrations.

Question 12

What webhook events are available?

Accepted Answer

We send webhooks for gallery.created, gallery.updated, gallery.deleted, image.uploaded, image.downloaded, and payment.completed events. All webhooks include HMAC signatures for verification.